Last updated: 2026-01-08
This page explains how to get help, request audits, and communicate with Cavrely.
How to Contact Support
- Email: support@cavrely.com
- Phone/WhatsApp: +8801742538109
What to Include in Your Message
To help us respond faster, include:
- Your website URL
- Whether you want a free audit, paid audit, or fixes
- A short description of the issue
- Screenshots or error messages (if any)
- Access details only if requested (never send passwords in plain text)
Response Time
We aim to respond as quickly as possible during business hours. Complex issues may require additional time for investigation.
Emergency Fix Requests
If your site is down or revenue-critical:
- Mention “URGENT” in the subject/message
- Include what changed recently (deploy, plugin update, DNS change, etc.)
Support Boundaries
Support typically covers:
- Work delivered by Cavrely (within agreed scope)
- Issues explicitly requested as a fix task
- Questions about audit findings
Support may not cover:
- Problems caused by third-party outages
- Issues caused by changes made by others after delivery
- Illegal or unsafe requests
Access and Security
If we need access, we may request:
- Temporary credentials
- Limited/role-based access
- Staging environment access
We recommend using temporary access and enabling 2FA where possible.
Payments for Support
Some support requests are billable. If billing applies, we will confirm the scope and cost before starting.
Contact
If you have questions about these policies or our services:
- Email: support@cavrely.com
- Phone/WhatsApp: +880 1883-331197